Thank you for shopping at Yellow Jersey. We want you to be delighted with your purchase. This Exchange policy outlines the terms and conditions for requesting an exchange for products purchased from our online e-commerce site (“Yellow Jersey”).
- Eligibility for Exchange:
To be eligible for an Exchange, please ensure the following conditions are met:
– You must request an exchange within 5 days of the date of purchase.
– The product must be unused, undamaged, and in its original packaging.
– Proof of purchase, such as an order number or receipt, must be provided.
- Non-Exchangeable Items:
Certain items are non-exchangeable, including but not limited to:
Bicycles, Trainers, Wheels, Rims, Floor Pumps, Frame sets, Forks/Suspensions, Work Stands, Tool Kits, Car Racks, Triathlon Suits, Socks, Masks, Nutrition items, Bike Cases/Bags and Sunglasses. Any item that has been ordered specifically on the request of a customer.
- Exchange Process:
To request an exchange, please contact our customer support team at firstname.lastname@example.org. Provide your order details, the reason for the exchange, and any supporting evidence if applicable. Our team will review your request and respond to you within a reasonable time frame.
If your exchange request is approved:
– a credit note worth the amount will be issued. The credit note can be used to makes purchases online at yellowjersey.co.in
If your exchange request is denied:
– We will provide you with a detailed explanation for the denial.
Please note that shipping and handling charges are on us if the return is due to our error.